1 Room Reservation

2 Check - In

3 Foreign Currency Exchange

4 Bell Service

5 Settling Guests Complaints

6 At The Information Desk

7 Check - -Out

8 Showing Room

9 Chamber Service

10 Laundry

11 Dealing with Emergencies

12 Lost and Found

13 Wake-Up Service

14 Reservation（Food & Beverage）

15 Taking Orders for the Western Food

16 Taking Orders for the Chinese Food

17 Room Service（Food & Beverage）

18 Paying the Bill

19 Beverage Service during the Service

20 Bar Service

21 Banquet Service and Buffet

22 Dealing with Complaints（Food & Beverage）

23 At the Health Center

24 In the Beauty Salon

25 Recreation

26 At the bank

27 Convention Services

28 At the Textile and knitwear Counter

29 At the Jewelry and Crafts Counter

30 At the Medicine and Foodstuff Department

31 At the Chinese Arts and Stationery Department

32 Telecommunications